Shipping policy
Last updated: August 2026
1. Delivery Areas We currently deliver to UK mainland addresses only. We are unable to deliver to Northern Ireland, the Scottish Highlands, or offshore islands at this time.
2. Delivery Method All deliveries are carried out by our in-house team. We do not use third-party couriers. Our white glove delivery service includes:
- Delivery to your room of choice
- Full assembly of your bed
- Removal of all packaging
3. Delivery Timescales As all our beds are made to order, please allow 5–10 days from order confirmation for production and delivery. Once your order is ready, we will contact you directly to arrange a convenient delivery date and time.
4. Delivery Charges Delivery charges are calculated at checkout based on your location.
5. Failed Deliveries If we are unable to access your property on the agreed delivery date, we will contact you to rearrange. Additional charges may apply for repeat delivery attempts.
6. Damage on Delivery Please inspect your order upon delivery. If you notice any damage, please flag it with our delivery team at the time and contact us within 48 hours at contact@noirsleep.co.uk with photos.
7. Contact For delivery enquiries, please contact us at contact@noirsleep.co.uk or via WhatsApp on 07999 158 548.