Refund policy

Return & Refund Policy

All NoirSleep beds are made to order and crafted to your exact specifications. As such, we are unable to accept returns or offer exchanges unless your item arrives with a manufacturing defect.

Defective Items If your bed arrives with a defect, please contact us within 14 days of delivery with photographic evidence. We will assess the issue and, where a defect is confirmed, arrange a repair, replacement, or refund at our discretion. 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item

No Exchanges As all pieces are bespoke and made to order, we do not offer exchanges.

Warranty All NoirSleep beds are covered by a 6-month warranty against manufacturing defects from the date of delivery. This warranty does not cover damage resulting from misuse, improper assembly, or normal wear and tear.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at rahath01133@icloud.com.